Returns & refunds
What TERAN stands for
In every cup, the rich traditions of Chinese tea culture meet the spirit of Uzbek hospitality.
- Natural product
- Refined taste
- Everyday vigour
- Quality choice
We want every order to arrive exactly as you expect. If something is wrong, tell us and we will put it right. Last updated: 18 October 2026.
Check your order on delivery
Please check the package and its contents when the courier hands it over. If the package is damaged, mention it to the courier and contact us the same day.
Damaged, faulty or incorrect items
If an item is damaged, faulty or not what you ordered, contact us as soon as possible after delivery, preferably the same day, with your order details and, if possible, a photo. We will replace the item or refund it, as the Law of the Republic of Uzbekistan "On Protection of Consumer Rights" provides.
Returning items you no longer want
Tea is a food product: tea of proper quality can be exchanged or returned only in the cases provided by the Law of the Republic of Uzbekistan "On Protection of Consumer Rights". Call or write to us and we will tell you what is possible for your order.
How to make a request
- Contact us through the Contact page or the phone number shown there.
- Give your order details (its number, for example TRN-7K4Q2M9X, if you have one, or the date and the phone number you ordered with) and describe the problem.
- We will reply as soon as possible and agree the next steps with you.
Refunds
Money is returned the way the order was paid, or another way agreed with you (in cash or by bank transfer), within the time limits set by law once we have approved the request. If the return is due to our mistake, the delivery cost is refunded as well.
Your statutory rights
This policy does not limit your rights under the Law of the Republic of Uzbekistan "On Protection of Consumer Rights".